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by MoeGo on Dec 27, 2024 12:18:18 AM
Powered by the MoeGo Team & MoeGo Community 🧡
2024 has been nothing short of extraordinary, and it’s all because of you. This year, we came together to create incredible moments that re-defined the pet care industry, and now it’s time to celebrate those achievements.
MoeGo Community’s Impact
At the heart of MoeGo is a community united by its love for pets and its mission to deliver exceptional care. You are the driving force behind every wagging tail and happy pet parent. This year, our collective efforts have:
Fun Facts and Insights
The unique stories and moments from our community are what made 2024 special. Here are some highlights that stood out:
Most Popular Grooming Breeds
- Shih Tzu: 481,816 appointments
- Goldendoodle: 329,159 appointments
- Golden Retriever: 245,187 appointments
Top Pet Names
- Bella: 112,590 pets
- Charlie: 87,433 pets
- Luna: 83,579 pets
Busiest Day of the Year
- December 20, 2024, with a record-breaking amount of 36,624 appointments.
Largest Tip
- One generous pet parent left a $2,500 tip.
Top Annual Spending
- One parent has spent $87,885.47 on pet care in 2024. Paws down, the ultimate VIP experience!
Real Results
This year, MoeGo continued to deliver and enhance tools and features that drive tangible results for our community.
Operations Efficiency
- Online Booking: Over 3,274 businesses implemented online booking, leading to 1.15 million requests and almost 1 million completed bookings. Businesses saved an average of 20 hours per week.
- Abandoned Booking List: $29.75 million in revenue was recovered from 134,447 abandoned bookings.
Financial Security & Recovery with MoeGo Pay
- Secured Payments: 453,353 cards were authenticated via MoeGoPay, enhancing payment security.
- No-Show Recovery: $1.12 million was recovered from potential no-show losses using MoeGoPay.
Customer Experience & Engagement
- Quality Reviews: 672,943 high-quality reviews were generated, with an impressive average score of 4.95.
- Marketing Success: 3.57 million campaigns were sent, achieving a stellar 51.96% open rate.
Smart Tip & Staff Satisfaction
- Tip Booster: Staff earned $60.69 million in tips and received 655,415 five-star reviews.
Revenue Growth
- Average ticket revenue rose to $103.7, a 7.19% increase from last year’s $96.74.
Dedicated Support: 41,490 Chats and Counting
Our 24/7 support team has been the backbone of our dedication to exceptional service. In 2024, we have:
- Completed 41,490 chat sessions
- Achieved an average response time of 2 minutes and 37 seconds and an average resolution time of 19 hours and 15 minutes.
- Tthe best part? You rated us with an impressive 95.8% satisfaction rate
Here’s to celebrating your moments and creating new ones in the year ahead. We wish you a happy holiday season and a fantastic start to 2025!
Paws up for the new year,
Your MoeGo Team 🧡
👀 If you've read this far... Congrats! We have an exciting surprise for you. You can now check out your own #Pawsome2024 yearly recap in the MoeGo App.
#Pawsome2024 Wrapped: MoeGo Community’s Moments of Success and Growth
Unwrap Your Boarding & Daycare Holiday Insights with Our New Report
