Frequently asked questions

Is MoeGo available for multiple grooming vans or multiple salon locations?

Can I access MoeGo on multiple devices?

How does MoeGo Smart Scheduling work for mobile groomers?

I have multiple mobile vans, can I use smart scheduling search for all staff?

I have multiple mobile vans, can I set up my groomers only to see their schedules?

I am a mobile groomer, I schedule certain areas for certain days, can MoeGo do this for me?

I need auto-reminders to remind my customers 7 days before, and 3 days before, and 1 day before, can you do that?

How does online booking work? Can I put it on my website, or facebook?

How does your digital agreement work?

Do you have integrated credit card payments?

Can I send a link for customers to pay online?

Can I add client card on file to prevent no-show?

Can I set up staff permissions?

What's special about Alert Note? How does it work?

Can I send rebook reminders for customers needs rebooking?

What's 2-way message?

What's my number when I text my client through MoeGo message?

Can I add multiple pets from the same family in the same ticket and assigned to different groomers?

I will transfer from another software, what's the easiest way for me to use MoeGo?

I will move from paper-based schedule, what's the easiest way for me to use MoeGo?

How supportive is your customer support?

Do you have tutorials I can train my team members?

What if I run out of SMS included in the plan?

Can I request additional features?